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The law has been tightened for customs agents
We believe that this will benefit traders in the long run 

Following the transition period that ended on 31st December 2020, customs agents have found that they could very easily find themselves at more exposed risk.  Mainly this is due to the increased volume of additional customs entries that must now be completed and submitted, plus newly updated working methods and of course the fact that some customers still do not fully appreciate the legal implications of their own actions. 

So why do we at Aerona – globally recognised as one of the UK’s leading customs agents - believe that these increased legal implications together with hugely increased responsibilities are a good thing? 

Well quite simply the very fact that companies (and individuals too for that matter) who operate as customs agents are now subject to more stringent legal obligations together with a higher level of scrutiny means that it will help expose inefficiencies and root out many illegal or questionable practices. 

From the beginning of 2021 and the introduction of the UK’s Taxation (Cross-Border) Trade Act 2018 (TCTA 2018) customs agents are governed by the new legislation.  This makes particular reference to customs agents acting as a ‘direct agent’ or as an ‘indirect agent’.  It also emphasizes the need for customs agents to deal openly and more closely with HMRC and in particular it reinforces the liabilities of customs agents obligations regarding their own responsibilities for the payment of import duty. 

At Aerona (Air & Sea) Customs Clearing Agents we have always been most diligent in our dealings with HMRC, with our customers and of course with shippers and airfreight operators all around the world. 

We have worked very hard to incorporate all the latest legislation into our systems, including a completely transparent timeline, together with a fully traceable communications trail and formal signatures. 

Traceability and transparency are absolute key aspects in the new legislation. Something we are fully aware of, are fully prepared for and fully believe in. 

At Aerona we have total confidence that our systems, together with a world of experience, years of expertise and a level of international knowledge that places us right at the top end of customs agents capabilities. 

Can you honestly say that about the customs agents you currently use?  Are you fully prepared if HMRC opens an investigation into your overseas trading activities?  Most importantly do you have complete confidence, trust and faith in your present customs agents? 

If you are in any way unsure regarding any of these questions then we recommend you speak to Aerona as quickly as possible. 

We are here to help, advise and reassure you that as experienced and professional customs agents you can have one hundred percent confidence in our dealings with you, with HMRC … and with the rest of the world. 

You can call us on: 0161 652 3443. You can also email us at: This email address is being protected from spambots. You need JavaScript enabled to view it., or you can send us an online message using the form that can be found on our Contact page.