Background

Our client operates within the renewable energy, biomass building, solar and battery storage industry, supplying advanced systems to the farming and agricultural sector across the UK.

The business required the import of high-value, time-critical renewable energy equipment from China. The shipment included heavy and oversized machinery, with one unit weighing over 10,000 kilograms.

After struggling to find a freight forwarder capable of handling such specialist requirements, the client was referred to Aerona Customs Clearing Agents by a long-standing customer,a highly successful dairy processor we have proudly supported for over twenty years

The Challenge

The project required more than standard freight forwarding.

The client needed:

• Correct container and handling equipment selection
• Specialist unloading machinery available at destination
• Secure loading of equipment exceeding 10,000 kg
• Immediate customs clearance on arrival
• Delivery within free time to avoid demurrage and rent charges

Because of the weight and value of the machinery, there was zero margin for error. Poor planning could have resulted in cargo damage, delays, or significant additional costs.

This was not routine freight, it required expert renewable energy freight customs clearance UK and project cargo coordination.

How Aerona Assisted

1️⃣ Overseas Coordination & Secure Loading

We engaged our trusted logistics partner in China to manage origin handling. Our agent liaised directly with the supplier to ensure:

• The container was positioned at ground level for safe loading
• Winches were used to load the machinery correctly
• All units were professionally strapped and secured
• Movement during transit was fully prevented

This reduced risk and protected high-value renewable energy equipment throughout its journey to the UK.

2️⃣ Specialist UK Handling & Customs Clearance

The containers arrived in the UK on New Year’s Eve.

We cleared the shipment immediately without issue. Our proactive documentation checks ensured there were no customs delays.

Given that one unit exceeded 10,000 kg, we arranged specialist unloading equipment in advance. Planning began well before vessel arrival to ensure seamless execution.

We then scheduled prompt delivery within the allocated free time, avoiding demurrage and container rental charges.

3️⃣ Overcoming Severe Weather on Delivery Day

On the scheduled delivery day, heavy overnight snowfall created unexpected access issues. The articulated vehicle became stuck on a narrow rural lane.

Rather than delay delivery, we worked closely with the customer and local community. A neighbouring farmer provided a heavy-duty tractor capable of safely towing the vehicle and container to the unloading site.

The equipment was offloaded successfully and safely.

This collaborative, solution-focused approach reflects Aerona’s commitment to specialist project cargo logistics.

The Outcome

✔ Successful delivery of oversized renewable energy machinery
✔ Immediate and smooth customs clearance
✔ No cargo damage
✔ No demurrage or additional charges
✔ Strengthened long-term client relationship

The client now benefits from a trusted logistics partner for ongoing renewable and agricultural imports.

Aerona demonstrated expertise in renewable energy freight customs clearance UK, project cargo handling, and specialist heavy equipment transport.

Client Testimonial

“Aerona handled our shipment with professionalism and precision. From overseas coordination to UK customs clearance and delivery in extreme weather, the service was exceptional. We would not hesitate to recommend them for specialist renewable energy freight.”